Signing in and linking
Linking Telegram to your Clatter Labs account, sign-in links and signing out.
- Can I link more than one Telegram account to my Clatter Labs account?Yes, up to 3 Telegram accounts per Clatter Labs account. They share memory, settings, files and the daily limit.FAQ
- How do I disconnect Cosmos on Telegram from my Clatter Labs account settings?In your Clatter Labs account center, open Connected apps and disconnect Cosmos Agent (Telegram). The bot signs you out on your next message.How-to
- How do I sign out of Cosmos on Telegram?Send /logout and tap Sign out. Your Telegram is unlinked, chat history and pending reminders are removed; your files stay in Code Buckets.How-to
- How do I switch Cosmos on Telegram to a different Clatter Labs account?Send /logout, then /start and sign in with the other Clatter Labs account. Mind the 15-hour limit for new sign-in links.How-to
- How does signing in to Cosmos on Telegram work?Tap Sign in with Clatter Labs, open the page, sign in to Clatter Labs and confirm the code shown matches. Then return to Telegram.How-to
- I don't have a Clatter Labs account. Can I still use the bot?You need one, but it's free. Tap Sign in with Clatter Labs in the bot and create an account on the sign-in page, then confirm the code.How-to
- I think someone linked their Telegram to my Clatter Labs accountDisconnect Cosmos Agent (Telegram) in Connected apps, change your password, turn on 2FA and contact support.Troubleshooting
- My Cosmos sign-in link says it has expiredSign-in links work once and expire after 30 minutes. Send /start for a new one; you can get a new link once every 15 hours.Troubleshooting
- The bot says "I can't confirm your Clatter Labs sign-in right now"Cosmos couldn't check your sign-in because of a brief account service problem. Wait a minute and send your message again.Troubleshooting
- The bot says "Sign-in didn't finish on our side, sorry"The link was confirmed but linking didn't complete on Clatter Labs' side. Send /start for a fresh link; no 15-hour wait in this case.Troubleshooting
- The bot says "Sign-in was cancelled on the Clatter Labs page"The request was denied on the Clatter Labs page. Send /start to get your link again and confirm the code this time.Troubleshooting
- The code on the Clatter Labs page doesn't match the one in the link pageDon't confirm if the codes differ. Close the page, send /start in the bot and use the newest link only.Troubleshooting
- The sign-in page says "Too many sign-in attempts" or "Busy right now"Limits protect sign-in from abuse. Wait an hour if your network made too many attempts, or a few minutes if many people are signing in.Troubleshooting
- What happens if I change my Telegram username or phone number?Nothing. Cosmos links to your Telegram account itself, not your username or phone number, so the link keeps working.FAQ
- Why do I have to sign in to use Cosmos on Telegram?Signing in links your Telegram to your Clatter Labs account, so usage counts toward your plan and your files, memory and reminders are yours.FAQ
- Why do I have to wait 15 hours for a new sign-in link?To prevent abuse, each Telegram account can get one new sign-in link every 15 hours, including after /logout. The bot shows the wait time.FAQ
- Why was I signed out of Cosmos on Telegram?You're signed out if the connection was removed in Connected apps, you signed out everywhere, your account was deleted or the sign-in expired.Troubleshooting
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.