Safety and the abuse policy
Warnings, suspensions, appeals and staying safe.
- How do I report a harmful or wrong answer from Cosmos?Email support@clatterlabs.com with a description, the time and your Account ID. A screenshot of the chat helps.How-to
- How do I stay safe using Cosmos on Telegram?Don't share passwords or card numbers, use only sign-in links from the bot, check important facts, and be careful sharing files publicly.How-to
- How does the abuse policy work on Cosmos on Telegram?Insulting or cursing at the assistant earns a warning; a second time within 30 days pauses your account for 24 hours on every product.Policy
- I lost my phone. How do I protect my Cosmos account?Disconnect Cosmos Agent (Telegram) in your account's Connected apps, secure your Telegram account, and change your Clatter Labs password.How-to
- Why can't Cosmos open my local or private web address?For security, Cosmos only reads and screenshots public internet addresses. Local and private network addresses are blocked.FAQ
- Will Cosmos help with anything I ask?Cosmos helps with a wide range of tasks but follows Clatter Labs' Terms of Service and acceptable use rules, and may decline harmful requests.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.