The bot says "Sign-in didn't finish on our side, sorry"
Sometimes the final linking step doesn't complete on Clatter Labs' side. The bot then says: "Sign-in didn't finish on our side, sorry. Send /start to get a fresh link."
Send /start. In this case you don't have to wait 15 hours.
Why it can happen#
The sign-in code can only be used once. If the last step is interrupted after you confirmed, the code can't be reused, so Cosmos clears the request and asks you to start again. Nothing was linked, and your account is unaffected.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.