Which errors usually mean a Clatter Labs outage?
| Error | Usually means |
|---|---|
502 upstream | A problem upstream of the API; often service-side |
503 unavailable | The service is temporarily unavailable |
429 rate_limited | Your key's rate limit; slow down |
401 / 403 | Key, Account ID, permission or suspension issues |
402 out_of_credits | Top up credits |
If you see many 502 or 503 errors, check the status page and retry with backoff.
Still need help?#
- Email support@clatterlabs.com or team@clatterlabs.xyz.
- Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.
We usually reply within the first hour, and always within 24 hours.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.