How long does it take to delete my data?

When you delete your account, deletion begins promptly across all services (Privacy Policy, Section 28):

• a minimal deletion record remains for up to 35 days;
• backups are overwritten within up to 90 days;
• legally required billing records remain, de-identified where allowed.

If your account was terminated rather than deleted by you, content is available to export for 30 days, then removed from active systems within 30 days and from backups within 90 days (Terms, Section 34).

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.