What happens when I get a warning or a strike?
- First strike in 30 days: a warning. The request is answered normally and carries a warning notice.
- Second strike within 30 days: a 24-hour suspension, starting with that request, on every Clatter Labs product.
In Line CLI and Cosmos Agent, the warning or pause appears as a message. In the APIs, see headers and errors.
Still need help?#
- Email support@clatterlabs.com or team@clatterlabs.xyz.
- Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.
We usually reply within the first hour, and always within 24 hours.
Related articles
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.