How do I appeal an abuse-policy strike or suspension?

If you think a strike or suspension was a mistake:

1. Email support@clatterlabs.com from the address on your account.
2. Include your Account ID and the time of the request.
3. Explain briefly why it shouldn't count, for example it was quoted text.

A short redacted excerpt is kept for 30 days so your appeal can be reviewed. If it's accepted, the suspension is lifted early.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.