Billing glossary: what do these billing terms mean?
| Term | Meaning |
|---|---|
| Plan | Monthly membership for app usage |
| Credits | US-dollar balance for API usage |
| Usage window | Short rolling period (1.5–5.5 h) with its own limit on paid plans |
| Weekly limit | Paid-plan limit over 7 days from your billing date |
| Monthly allowance | Free plan usage, resetting the 1st (UTC) |
| List price | Usage valued at published rates |
| Top-up | Buying credits |
| Free credit / grant | Credit given by Clatter Labs |
| Merchant of record | Gumroad, which sells plans and credits |
| Billing date | When your paid plan started or renews |
Good to know#
- Prices and credits are in US dollars.
- New accounts get $5 of free credit once for the Model API and Agent API.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.