Clatter LabsHelp Center

My run failed with out_of_credits halfway through. What happened?

TroubleshootingUpdated

When your credit balance reaches zero during a run, the run stops with:

"status": "failed",
"error": { "code": "out_of_credits", "message": "You're out of Clatter Labs credits." }

What to do#

  1. Top up in Billing › Credits (from $1 to $800).
  2. Start a new run. Work the first run saved on your cloud computer, such as a Cloud Repo, is still there, so you can say "continue from the Cloud Repo named …".

Prevent it#

Check balance_usd from GET /v1/account (or can_run from /agent-config) before starting big runs, and alert yourself when it's low.

Learn more#

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Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.