My run failed with out_of_credits halfway through. What happened?
When your credit balance reaches zero during a run, the run stops with:
"status": "failed",
"error": { "code": "out_of_credits", "message": "You're out of Clatter Labs credits." }
What to do#
- Top up in Billing › Credits (from $1 to $800).
- Start a new run. Work the first run saved on your cloud computer, such as a Cloud Repo, is still there, so you can say "continue from the Cloud Repo named …".
Prevent it#
Check balance_usd from GET /v1/account (or can_run from /agent-config) before starting big runs, and alert yourself when it's low.
Learn more#
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.