A run did poor work. Can I get my credits back?

Runs are billed for the tokens and computer use they actually consumed, whether or not you're happy with the result.

If something went wrong on our side#

If a run was charged after an incident (see status.clatterlabs.com) or you think the charge is wrong, email support@clatterlabs.com with:

• your Account ID,
• the run ids,
• what you expected.

Getting better results next time#

Write instructions like a ticket, choose the right tier and watch early steps so you can cancel a run that heads the wrong way.

Learn more#

• Plans and credits
• Rates