It says to sign out and back in before I can download my data
Downloading your data is a sensitive action, so it needs a fresh sign-in. When you see "For your security, sign out and sign back in, then come back here within 10 minutes":
- Sign out of accounts.clatterlabs.com.
- Sign back in (with your two-factor code if it's on).
- Go straight to Data and start the export.
If you signed in moments ago, you'll see "You signed in a moment ago, so your password isn't needed."
Still need help?#
- Email support@clatterlabs.com or team@clatterlabs.xyz.
- Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.
We usually reply within the first hour, and always within 24 hours.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.