How should a team decide which SuperCosmos tier to use?

A simple policy that works for most teams:

1. Default: Flash (or auto in Line CLI and the Agent API).
2. Allowed when needed: Max for features, debugging and multi-file changes.
3. By exception: Heavy for hard bugs, migrations and design reviews.
4. Review monthly: Console › Usage shows usage per member; look for Heavy used where Flash would do.

Good to know#

• SuperCosmos 1.1 is built to say "I don't know" rather than invent facts. How it's built to be honest
• A request whose prompt is over 262K tokens bills its whole input at 1.5×; output prices don't change. Long-context pricing
• Insulting or cursing at the assistant earns a warning, then a 24-hour pause on a second strike within 30 days. Abuse policy

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.