Using the status page
Reading status.clatterlabs.com and what each state means.
- Does Clatter Labs guarantee an uptime percentage (SLA)?No uptime SLA is published. The Terms say Clatter Labs uses reasonable efforts but doesn't guarantee uninterrupted service.FAQ
- Does the status page show problems with my own account?No. It shows service-wide health. Issues with your key, credits, limits or suspension won't appear there.FAQ
- How do I know if Clatter Labs is broken right now? (simple)Open status.clatterlabs.com. Green "Operational" means it's working. Anything else means there's a problem the team knows about.FAQ
- How do I read the 90-day bars on the status page?Each group shows a bar of the last 90 days. Hover or tap a day for details; "No data" means nothing was recorded that day.How-to
- How do I see the status of one specific service?Click any component on the status page to open its own page with its history.How-to
- The status page itself won't loadTry again, another network or browser, or the RSS feed. If everything is down, contact support by email.Troubleshooting
- What do Operational, Degraded, Partial outage and Major outage mean?Operational is working normally; Degraded is slower; Partial outage means some features are down; Major outage means the service is unavailable.Reference
- What does "No active incidents" mean?No incident is currently posted for any Clatter Labs service. If something's still wrong for you, check your setup or contact support.FAQ
- What does the "Updated" time at the top of the status page mean?It's when the page's data was last refreshed. Reload to get the newest status.FAQ
- What is the Clatter Labs status page?status.clatterlabs.com shows the live health of every Clatter Labs service, current incidents, history and planned maintenance.Explainer
- What time zone does the status page use?The status page shows times in GMT+0 (UTC). Convert to your local time when reading incidents.FAQ
- Where can I see past uptime and incidents?Open History at status.clatterlabs.com/history for archived incidents and uptime, useful for audits and reliability reviews.FAQ
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.