If my account is suspended, what still works?

During a 24-hour suspension, every Clatter Labs product (Line CLI, Model API, Agent API, Console Playground, Cosmos Agent and Telegram) is paused for your account, and API calls answer 403 account_suspended. Support always stays reachable.

When the 24 hours end, the account works again on its own. Your credits, plan, keys and data are not touched. If you think it was a mistake, appeal through the Support Center with your Account ID and the time of the request; an accepted appeal lifts the suspension early.

Good to know#

• Every call shows in Console › Logs and Usage as Model API, with its price. See what you spent
• If calls fail unexpectedly, check status.clatterlabs.com before debugging further.
• Every response has an X-Request-Id; log it so a request can be found later. Why log it

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.