What should I include when contacting support about Code Buckets?
Include:
- Account ID (
CL-…), - the ids involved (
cbp_,cbk_,cbo_,cbb_), - the
X-Request-Idfrom the response, - time (with time zone), endpoint and error code,
- what you expected.
Never send your API key. Email support@clatterlabs.com or team@clatterlabs.xyz. We usually reply within the first hour, and always within 24 hours.
Learn more#
Related articles
- Should I use the Console or the API for Code Buckets?
- We need more than the published Code Buckets limits. Who do we talk to?
- What do all the Code Buckets error codes mean?
- I get 401 errors from the Code Buckets API. How do I fix them?
- What should I include when I contact support about an API error?Console
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.