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If I delete a file after a backup, is it really gone?

FAQUpdated

Not while the backup exists. A backup points at the stored data, which stays as long as the backup does. Restoring brings back objects from the backup that were deleted since.

Once you delete or replace the backup, a deleted file is no longer protected by it. If you want something gone, delete the file and also delete or replace any backup that covers it; for permanent deletion of your data, email infrastructure@clatterlabs.xyz.

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Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.