I think I was charged twice. What should I do?
Compare History with your receipts. Email support@clatterlabs.com with your Account ID and both receipts, within 60 days of the charge.
Good to know#
- Gumroad is the merchant of record and handles payments, receipts and taxes.
- Refresh payment status on Billing asks Gumroad again about your purchases.
- Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.