Safety and the abuse policy
Warnings, suspensions, end-user text and using the agent responsibly.
- How do I report a security problem with the Agent API?Email security details to support or infrastructure, with steps to reproduce. Don't include real API keys.How-to
- How do I use the Agent API safely in production?Keep keys on the server, give keys minimal permissions, filter end-user input, review outputs and never paste secrets.FAQ
- How does the abuse policy apply to the Agent API?Insulting or cursing at the assistant earns a warning, then a 24-hour pause on a second strike within 30 days. Key owners answer for end-user text.Policy
Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.