SuperCosmos isn't responding. Is it down?

1. Check status.clatterlabs.com for SuperCosmos components and incidents.
2. Read the error:
   • 429 window_limit_reached / weekly_limit_reached / monthly_limit_reached in the apps: a plan limit; the message shows the reset time.
   • 402 out_of_credits on the APIs: top up credits.
   • 403 account_suspended: a 24-hour pause under the Abuse policy.
   • 503 model_overloaded / model_unavailable: temporary; retry shortly.
3. Still stuck? Contact support with the time, the product and any request id.

Good to know#

• Clatter Labs publishes its measurements of honesty, coding, efficiency and purity. Benchmark 2 results
• SuperCosmos reads text only; it doesn't take image input. What it can't do
• SuperCosmos answers in your language, including Egyptian Arabic. Languages

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.