Clatter LabsHelp Center

Some files from my zip are missing in the preview. Why?

TroubleshootingUpdated

The preview skips some files on purpose. They're still in the stored zip.

  • Files over 2 MB.
  • Anything past about 96 MB or 20,000 files in one zip.
  • .git/, __MACOSX/ and .DS_Store.
  • Paths that try to leave the tree (../).
  • Password-protected entries.

Check the zip object's preview.skipped and preview.skipped_examples. If the status is partial, some files are kept in the zip only.

Learn more#

Related articles

Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.