What do the statuses in Credit purchases mean?
| Status | Meaning |
|---|---|
| credited | Added to your balance |
| refunded | Refunded; removed from your balance |
| Above $800, being refunded | Over the per-purchase maximum |
| Other | Being confirmed |
A purchase marked test was a test purchase with no charge.
Good to know#
- The Console and docs state credits don't expire.
- Credits can't be moved between accounts.
- Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.