I bought credits but my balance didn't go up. What should I do?

1. Wait a minute; the Console checks for up to 3 minutes.
2. Select Refresh payment status.
3. Look at Credit purchases.
4. Check you're in the right account — the account menu shows your Account ID.
5. Over $800? It isn't credited and is refunded.
6. Still missing? Email support@clatterlabs.com with your Account ID and Gumroad receipt.

Good to know#

• The Console and docs state credits don't expire.
• Credits can't be moved between accounts.
• Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.

Learn more#

• Plans and credits
• Console › Billing › Credits

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.