I paid for a plan but the Console still shows Free. What do I do?

1. Give it a minute.
2. Select Refresh payment status.
3. Check the Account ID in the account menu.
4. Check History › Subscriptions.
5. Different email? Make sure the checkout link kept your Account ID.
6. Email support@clatterlabs.com with your Account ID and the receipt.

Good to know#

• Gumroad is the merchant of record and handles payments, receipts and taxes.
• Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.
• Console › Billing shows % used and reset times for each limit, your credit balance and your history.

Learn more#

• Console › Billing › Plans
• Terms of Service (payments)

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.