I bought a plan or credits on the wrong account. Can it be moved?
Email support@clatterlabs.com with both Account IDs and the receipt. Unused purchased credits can be refunded on request within 14 days, so you could rebuy on the right account.
Good to know#
- Gumroad is the merchant of record and handles payments, receipts and taxes.
- Refresh payment status on Billing asks Gumroad again about your purchases.
- Console › Billing shows % used and reset times for each limit, your credit balance and your history.
Learn more#
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.