My payment failed or my card was declined. What now?

• New purchase: nothing was bought. Try again, try another method, or ask your bank.
• Renewal: Billing shows "Your last payment failed. Update your card on Gumroad to keep the plan."

Good to know#

• Refresh payment status on Billing asks Gumroad again about your purchases.
• Checkout is linked to your Account ID.
• Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.

Learn more#

• Console › Billing › Plans
• Terms of Service (payments)

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.