Which law applies, and how are disputes handled?

• Governing law: the laws of the Arab Republic of Egypt (Terms, Section 36).
• First step: 30 days of good-faith negotiation after written notice.
• Then: arbitration by the Cairo Regional Centre for International Commercial Arbitration (CRCICA), a sole arbitrator, seated in Cairo, in English.
• Interim relief: the courts of Cairo.
• Consumers keep the protection of mandatory laws where they live and any right to go to their own courts or consumer authorities.
• Disputes are individual, not class actions, where the law allows.

Still need help?#

• Email support@clatterlabs.com or team@clatterlabs.xyz.
• Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.

We usually reply within the first hour, and always within 24 hours.