What happens to the messages I send to support?
When you contact support, we use what you send, plus relevant account and usage information, to answer and fix your issue (Privacy Policy, Section 17). Support records are kept for up to 24 months after the request is closed.
Never send passwords, full API keys or sign-in codes to support; we don't need them.
Still need help?#
- Email support@clatterlabs.com or team@clatterlabs.xyz.
- Questions about our infrastructure, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz.
We usually reply within the first hour, and always within 24 hours.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.