I'm on a team and get team_scope_denied or team_spend_limit_reached. What now?
These come from your team's settings, not from the Model API itself. A team member uses the team owner's plan and credits within the access and limits the owner sets in Console › Team.
| Response | Meaning |
|---|---|
403 team_scope_denied | Your access doesn't include this product (for example, the Model API) |
429 team_daily_quota_reached | You've used your daily quota; see resets_at |
429 team_spend_limit_reached | You've reached your monthly spending limit; see resets_at |
What to do#
- Check
resets_atin the body for when a quota or limit resets. - Ask the team owner to change your access or limits in Console › Team.
- Owners: usage is shown per member in Logs and Usage, which helps decide a fair limit.
Source: Plans and credits.
Good to know#
- Keep keys on your server, never in a browser or mobile app. Why
- Retry only
429and 5xx errors, with backoff; honourRetry-Afterwhen it's sent. Which errors to retry - Your key's account is responsible for your end users' text under the Abuse policy. What it means for apps
Still need help?#
- General support: support@clatterlabs.com or team@clatterlabs.xyz
- Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz
We usually reply within the first hour, and always within 24 hours. A full support team is with you.
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Still need help?
Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.
Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyzFor deleting your whole account or the data of one service.