The Playground says "Couldn't start the run". What can I do?

"Couldn't start the run. Check your network and try again." Common causes:

1. Network — reload and retry.
2. Out of credits — you'll see "You're out of credits"; add credits.
3. Five runs already in progress — wait for one or cancel one.
4. Account not set up for Cosmos Agent (no_cloud_account) — sign in once to a Cosmos Agent app, then retry.
5. Account paused (account_suspended) — under the abuse policy; wait for the time shown.

If none apply, check status.clatterlabs.com.

Good to know#

• View code turns what you tried into Python, JavaScript or cURL.
• SuperCosmos reads text only; image input isn't supported.

Learn more#

• Console › Playground
• Model API
• Cosmos Agent

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.