Clatter LabsHelp Center

Why does Logs show a cost for requests I wasn't charged for?

FAQUpdated

Cost is what the request is worth at list price. Whether it came out of your credits is in Paid by: Plan (app usage) and Not charged (promotions, team accounts) cost your credits nothing. Only Credits rows reduced your balance.

Good to know#

  • Use Load older to page back; filters narrow by product and member.
  • On a team, each row shows which member made it.
  • Every API request sends your key and your Account ID (X-Clatter-Account: CL-…); a key alone is refused.

Learn more#

Still need help?#

We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Related articles

Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.