Our team owner is leaving the company. What happens to billing?

Everything the team uses is tied to the owner account, and there's no transfer button. Ideally the owner is a company-controlled account. If a person's account is the owner, email support@clatterlabs.com with both Account IDs well before they leave.

Good to know#

• Service levels apply only under a separate signed agreement.
• Plans cover app usage (Line CLI, Cosmos Agent, Telegram); credits pay for the Model API and Agent API on every plan.
• Console › Billing shows % used and reset times for each limit, your credit balance and your history.

Learn more#

• Plans and credits
• Terms of Service

Still need help?#

• General support: support@clatterlabs.com or team@clatterlabs.xyz
• Infrastructure questions, or permanent deletion of your data (your whole account or one service): infrastructure@clatterlabs.xyz

We usually reply within the first hour, and always within 24 hours. A full support team is with you.