Clatter LabsHelp Center

I uploaded a zip that contains passwords or API keys. What should I do?

TroubleshootingUpdated
  1. Rotate the secrets in the zip (passwords, tokens, keys). This matters most.
  2. Check visibility: make sure the file isn't public. If it was, assume it was seen.
  3. Delete the object with DELETE /v1/buckets/{bucket_id}/objects/{object_id}.
  4. Backups: a backup taken while it was stored can bring it back on restore. Delete or replace that backup.
  5. Preview: the unpacked tree may still show it until the next zip is uploaded. Upload a clean zip.
  6. For permanent deletion help, email infrastructure@clatterlabs.xyz.

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Still need help?

Tried the steps above and still stuck? Email us. We usually reply within the first hour, and always within 24 hours. A full support team is with you.

Infrastructure questions, or permanent deletion of your data
infrastructure@clatterlabs.xyz
For deleting your whole account or the data of one service.